Just got home after working on my first Operations Management case. I suspected I would like the class (the practicality of it suits me better than...oh say, stats) and I was excited learn that the case dealt with the customer service issues of Ritz-Carlton hotels. During my pre-MBA career as a travel writer, I visited many a Ritz and have become a bit obsessed. Having prior knowledge of the hotel industry (and yes, fond memories of rooms far larger and lovelier than my UWS apartment) made the project incredibly fun.